At glamaCo, we strive to keep our stores open and welcoming for you every day. However, in rare circumstances, we may need to close a store unexpectedly for safety or operational reasons. This page explains what to expect and how we support you during these events.
Common Reasons for Unexpected Closures
Unexpected closures can occur due to unforeseen events beyond our control, such as:
Extreme weather events (e.g., storms, cyclones, or flooding)
Power outages or infrastructure failures
Other emergencies requiring immediate attention to ensure the safety of our team and customers
These situations are very uncommon and are only enacted when continuing operations would pose risks.
What Happens During a Closure
Store opening hours: The affected store/s will close. We aim to notify customers on glama.Co and email as soon as possible.
glama.Co: Our online store remains fully operational 24/7, so you can continue browsing and ordering from the comfort of home.
In-Store Purchases: If you're impacted mid-visit, our team will assist with completing your transaction or holding items for later collection once we reopen.
We're Here to Help
We truly apologise for any inconvenience these closures may cause. Your satisfaction is our priority, and we're committed to minimising disruptions.
Stay Updated: Check glama.Co and ensure you are subscribed to our email newsletter for real-time store status updates.
Contact Us: Reach out for further assistance or clarification in the event of an unexpected store closure.
We appreciate your understanding.