Gluu lets you create scheduled (recurring) tasks or case-based tasks that are triggered by a case that is started by a user. This article covers case-based tasks. If you want a video explanation instead, then this webinar covers the topic in detail.
Before you start
You need to have a process with some activities that contain case-based tasks. See how to add tasks to activities
Create a case template
Find your process
Click on 'case templates' under 'cases' in the left side menu.
Turn on the edit mode (requires rights to edit the process)
Set your task sequence and how each task should start
Click an activity to select it - drag it to the right place so your sequence of activities is in the order you need them to run. (You drag an activity by clicking the four dots, holding the mouse button down, and then dragging and dropping it)
Adjust the standard settings for each activity. You can use three types of logic for starting the tasks within your activity: By the time (user will set a date that is specific for the case), when a previous critical task is complete (the tasks will only show once an important task in the activity before has been completed) or immediately (if the task should start as soon as the case is started).
Set the user(s) with the role that should be assigned to the tasks. The default setting is that the tasks are visible to all users with the role. This way any of them can decide to complete the tasks.
Click to select individual tasks and drag them to order the sequence of tasks the way you prefer for this case template. Once you select a task you can decide if it is a critical task (this will ensure that tasks after this will only be created, if this is completed.)
Give your case template a name and save. Once this is selected you check off the setting "Allow edit before case start" - this will allow users to adjust the template before starting any case. If you want to ensure that the process runs the same way each time, then keep this unchecked.
Run your first case
Any user who can access the process can start new cases using one of the templates you have created. Go to 'Cases' and click on 'New case from template'.
Give it a name. (Typically you would use an internal reference such as a customer or project name - this depends on your process).
If you want to assign this case to anyone with the role then go to step 4. If you want to assign the tasks to specific individuals then click each activity and...
Select the specific users that the tasks should be assigned to. You can pick as many as you like and they will all see the tasks - but each task can only be completed once for each case.
Set any start dates for activities that have been set to start by time. The tasks will then be created and shown to the right user(s) at the selected date.
Click start case when you're ready. All tasks related to the case will then be shown to all users with the relevant roles, or to specific users that you have selected.
Adding one-off tasks to running cases
Tasks that always repeat in your case should always be created in the task manager of your activity. However, if you wish to create an extra task once the case is already running you can do so! This way the task becomes unique to the case you are running.
To add a new task to a running case:
Click to 'edit' your selected case
Locate the activity you wish to add a new task to
Press + to add one-off task
Give your task a name (If relevant attach a form and mark the task as critical, priority or create the task for multiple users)
Press to 'Create task'
Save your case
Keep in mind that this task will only be saved to the specific case.
Assigning multiple users to one task
If you wish to assign one task to multiple users you can set the task to 'create a task for each user'. This is especially useful if you wish to conduct employee training (but you can use it regularly if you wish).
When the case is running, you can see every user included in the task, and their progress. Only when each user finishes the task, will the task be fully completed.
Gluu’s training case flows are about much more than just training. It is also about collecting feedback, approval, and reports on the same task from multiple users.
Want to know more about how to run employee training programs? Watch our video!
Managing and editing cases after they have started
What if you need to change a case that is running? Gluu lets you do this for all tasks that haven't started yet.
To edit a case go to the case overview and click the pen to open the case in edit mode.
Now click the selected activities to open their settings on the right-hand side.
Click 'Save' when you are done and the new settings will be active.
remove and add activities and tasks (also new ones that have been added to the process)
change the timing and logic for how activities start
change task and activity sequence
change target duration
assign new people to tasks
change the case name