You already get personal updates with our email notifications. But sometimes it's not just about you... Gluu's integration with Teams will notify all of your team and it brings a much higher level of engagement.
You need to have the "Gluu" application installed in your Microsoft Teams. With that done, using MS Teams UI, you can create "channel connectors" - a set of rules for the selected channel of what account events you want to be notified on.
You can set up notifications on:
process updated/commented
activity created/updated
case started/ completed
case task started/completed
recurring task started/completed
comment/reply made
And you can choose specific roles that should be included.
The setup consists of two parts: configuration in Microsoft Teams and under 'Apps & Integrations' in Gluu.
Part 1: Setup Teams (in beta)
Go to Teams admin
Install the app from the manifest: Gluu Teams App.zip
2. Setup Teams Channel
Now open Teams and find the team to setup:
Goto apps:
Find Gluu
Install the app to the Team
Setup the connector
Login with Microsoft
Setup the connector
3. Change Configuration
Navigate to the channel to manage connectors:
Find the existing connector:
You can also modify from withing Gluu see next part.
Part 2: Setting up the integration in Gluu
In order to get the notifications in Microsoft Teams, the account admin needs to switch on the integration under 'Apps & integrations' in Gluu. This will also track all your connectors in the different channels.
If you want to temporarily disable, or stop notifications from all connectors, turn off the integration in Gluu.