1. Link SuperPlus to Electra
🛠️ Entry Point : The process must be initiated from the Delhaize app.
Step 1: Enter and verify phone number
Step 2: Confirm personal info (first name, last name, and email address) from your Delhaize account
If you don't have an Electra account, one will be created automatically after this step
Step 3: Optional subscription to Electra newsletter (new users only)
Step 4: Check for existing Electra account and payment method
⚠️ If you don't have an Electra account, or a payment method associated to your account, you'll be prompted to either:
Add a charging badge directly from the flow
OR Download the Electra app to add their bank card from the payment method
Step 5: The system links both accounts (may take ~30 sec).
🚫 Unlink SuperPlus from Electra
⚠️ The Delhaize app is the only place where unlinking can be triggered. It is not possible to manage the SuperPlus account from the Electra app.
Entry Point: Delhaize App
Step 1: Request to unlink
Step 2: Confirmation (may take ~30 sec)
🎁 Rewards Mechanism
Once the account is link, you win 2 S+ loyalty points per kWh charged
Points are earned only when users:
Charge with the Electra app using the account that was linked to S+
Charge using Autocharge using the Electra account that was linked to S+
Charge with the charging card that was linked to their S+ account
⚠️ Points will only appear in the Delhaize S+ account (never on the Electra app)