💡 The information provided on Electra charge receipts is sufficient for accounting purposes.
In the same way as for a restaurant receipt, it is not necessary to personalize them with a company name.
📱 For a charging session launched from the app
The receipt is available on the end of charge page.
Retrospectively, every charging receipts can also be retrieved in the application, from the Charging History tab in the main menu 👇
💡 The app also provides customizable monthly invoices in a company's name. More information in this article 🤓
💳 For a charging session launched with a credit card from the terminal
You can find and download proof of a charge made at our Alpitronic charging stations via this link 👈
Not all fields on the form are mandatory.
You can also send us a request for a receipt by email to the following address: help@go-electra.com, specifying :
name of station
date and time of charge start
exact amount charged
last 4 digits of credit card used for payment.
We'll get back to you within 24 hours.
🌍 For a charging session launched with a charging pass
Receipts and invoices for these charges should be requested directly from the badge operator.
For any further information, please send us an email at help@go-electra.com ⚡