Common reasons for activity not counting in the challenge are set out below.
Checklist:-
If you're using a wearable, are the activities coming across to GoJoe and appearing on your feed? Please see our wearable troubleshooting.
Did you start the activity before the challenge start time? If so, it will not count in the challenge.
Was the workout recorded on a wearable as an actual activity? Remember, GoJoe isn't about steps. You’ll need to press start and stop and then 'done' (or save) on your wearable unless your wearable automatically detects and recognises it as an activity and sends that to GoJoe.
Does the activity reflect those which count for the challenge? Walks will not appear in a running-only challenge and so on.
If an activity is missing, you can add it manually.
If you get stuck, please email help@gojoe.com for assistance or use the live chat - which can be accessed in-app (profile > settings cog > live chat) or on our website.