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Frequently asked questions from our community of GoJoe's. Dive in and learn everything from syncing a wearable to how our challenges work.
What is GoJoe?
Overview of GoJoe
Is GoJoe free to use?
Is GoJoe a step challenge? If not, what activities should be included?
How we ensure GoJoe is inclusive to everyone?
What are the GoJoe challenge types and how do they work?
What is a 'most points' challenge?
What is an 'average points' challenge?
Aren't the cyclists going to get all the glory if they're included in a challenge with runners, walkers, swimmers etc?
How many teams and people can you add per challenge?
In order to count for a challenge what needs to happen?
Can I add celebrities to a challenge?
How does the chat feature work on GoJoe?
I've not received the log-in pin
Languages Available in GoJoe
How do I log activities to GoJoe?
How do I add activities to GoJoe manually?
I've added an activity but it's not appearing in the challenge?
How do I use the in-app GPS tracker?
Why are the distances/points on my profile different to those in the challenge?
What about elevation gained?
Where can I view my activities?
Why is my activity not syncing?
How do I sync a wearable and what will happen?
How to connect Samsung Health?
I have a wearable that isn't listed - can I sync it to GoJoe?
What activities will come to GoJoe using the Apple Health connection?
Do I need to give the permissions when connecting a wearable in order to share the data with GoJoe?
Do I need to start/ stop activities on my wearable for them to come across to GoJoe?
I've synced my wearable but the activities aren't coming across
Does GoJoe pull over steps?
One of my activities has not synced?
Activities are showing on my profile but not within the challenge
My cycle is showing as 0 points
I've just connected a wearable but the activities haven't yet come across to GoJoe?
My steps aren't syncing to GoJoe?