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Frequently asked questions from our community of GoJoe's. Dive in and learn everything from syncing a wearable to how our challenges work.
By Phil and 3 others4 authors58 articles
- What is GoJoe?
- Is GoJoe a step challenge?
- Aren't the cyclists going to get all the glory if they're included in a challenge with runners, walkers, swimmers etc?
- How we ensure GoJoe is inclusive to everyone?
- How are points counted towards challenges?
- To count for a challenge what needs to happen?
- Is GoJoe free to use?
- Is GoJoe available in other languages?
- How did we go about creating the GoJoe weighted points system?
- How do I sync a wearable and what will happen?
- Can I connect Apple Health or Samsung Health in the GoJoe web app?
- How to connect Samsung Health?
- I have a wearable that isn't listed - can I sync it to GoJoe?
- What activities will come to GoJoe using the Apple Health connection?
- Do I need to give the permissions when connecting a wearable in order to share the data with GoJoe?
- Do I need to start/ stop activities on my wearable for them to come across to GoJoe?
- I've synced my wearable but the activities aren't coming across
- Does GoJoe pull over steps?
- My cycle is showing as 0 points
- How do I add people to my team?
- Organisation Monthly Leaderboard FAQ
- How do time zones work in a challenge?
- Where can I find my organisation code?
- How do I join a team within a challenge?
- Can you join a challenge after it has started?
- How do I join a challenge?
- What are clubs and how do I access them?
- How do I add a feed post?
- How do I access settings?
- How do I change my location?
- How do I change my onboarding fields?
- How do I change my email address?
- How do I change my team captain?
- How do I change or leave teams?
- How do I delete an activity?
- How do I change a team name and image?
- How to change the display to Miles, Pounds and Fahrenheit (Imperial) or Kms, Kilograms and Celsius (Metric)?
- How do I delete my account?
- GoJoe Rewards
- I haven't received my reward voucher
- Why are my activities missing, or why am I being asked to create an account when I log in?
- I can no longer see me and/or my team in the leaderboard?
- I've created or joined a team already - but I can't find it?
- I've not received the log-in pin
- I need technical support - what should I do?
- What content does GoJoe have and where can I find it?
- Whitelist GoJoe emails