Sometimes, a special order needs to be returned to the vendor after being received by the club. Orders can be marked as returned from the Special Order Dashboard on a computer or using the Mobile and iPad apps.
In this article, we will discuss marking a special order as returned from the special order dashboard on a computer. For more details about marking a special order as returned from the mobile app, Click Here.
Marking a Special Order as Returned:
To mark an order as returned, follow these instructions:
Click "Next" when the order is in the "Delivered" stage.
Mark the item as returned.
Enter the following details about the return:
Return Date
Return Type:
Stock: If the items are returned to stock.
Returned to Vendor: If the items are sent back to the vendor.
Reason for Return: Why is the item being returned?
Credited CHIT#
Credit Memo# (Returned to vendor only)
Return Authorization# (Returned to Vendor only)
If it is a multiple item order, check the items being returned.
Click "Save" (as shown below).
Once an item has been marked as returned, the order will be marked with a flag as "Returned" on the dashboard (as shown below).
The returned order will disappear from the dashboard after 24 hours. It can be viewed anytime by searching special orders and selecting "Show Returned Orders" (as shown below).
