If you have an issue with your gift, please reach out to Goody support within 7 days of your delivery notification (the date noted on the tracking information provided). Depending on the gift's specific policy window, further options for resolution may not be available if an issue is reported beyond the 7 day period.

You can reach out to us via live chat on our website or App or email us at support@ongoody.com.

**If you are reporting an item that arrived damaged or with a quality issue, please provide a clear picture of the concern so that we can look into finding a solution for you. Thank you kindly!