Each brand has their own return/exchange policy and it may vary depending on item. Please send us a message via live chat on our website or email us at support@ongoody.com for help!

Items shipped to recipients outside of the USA are not eligible to be returned or exchanged unless there is a quality issue with the item and it arrived broken or damaged.

*Please note that not all brands allow their products to be returned or exchanged. If you have a question about your product please reach out to our support team. Some examples of non-returnable items are gift cards, digital subscriptions, custom branded merchandise, live plants, flowers and perishable food items.

*Gift cards and subscriptions (including those from Nuuly) are non-refundable once the redemption code has been fulfilled to the recipient