If you want to reset your password, here’s the best way to make sure it goes smoothly:
For Android:
Step 1: In your Sign in page, click on "Forgot your password?"
Step 2: Fill in your email and request a password reset link (keep the app open in the background)
Step 3: From your email, click on the "RESET PASSWORD" button
Step 4: If your app version is below 3.20.4, tap 'BACK' on the Sign Up screen to go to the Create Password screen. For versions above 3.20.4, the Create Password screen opens right away.
Step 5: You can sign in using your new password.
For iOS:
Step 1: In your Sign in page, click on "Forgot your password?"
Step 2: Fill in your email and request a password reset link (keep the app open in the background)
Step 3: From your email, click on the "RESET PASSWORD" button
Step 4: You will be taken to the Create a password screen
Step 5: You can sign in using your new password.
