Right to Work Check – What You Need to Know

All couriers on Gophr will need to complete a Right to Work in the UK check. This is required to meet new legislation.

Please complete this before the 28th April to continue working.

Gophr is required by law to verify the Right to Work status of all couriers on the platform. This means you'll need to complete a Right to Work (RTW) check. Failing to do so will result in your account being restricted from accepting and completing jobs.

Before you begin:

Update the app to v3.33.11 or above.
Prepare:

If you are the UK/ ROI citizen	If you have a Visa
Original passport	Original passport
	A share code How to get a share code? Go to gov.uk/prove-right-to-work. Enter your identity details. Verify your account. Select purpose: "To prove my right to work". Click "Get share code" to receive a 9-digit alphanumeric code starting with W.

How to Complete Your RTW Check:

Open the Gophr app and go to the RTW check section in your profile
Choose the right option for your case
If you are a UK or Irish passport holder, follow the on-screen instructions to scan your passport
If you are a Visa holder, follow the on-screen instructions to add:
- Your passport
- Your valid share code
And the same for your face scan
Submit your documents and wait for confirmation

Tip: Make sure you're in a well-lit area with a clear, steady camera

⚠️ Blurry or poorly lit images are the most common reason for a failed check. Take your time and re-take the photo if it doesn't look sharp.

FAQ

What happens if I don't complete the RTW check? Your account will be restricted and you won't be able to accept or complete jobs on the Gophr platform until the check is done.

My scan isn't working — what should I do? Make sure you're in a well-lit space and holding the camera steady. Avoid glare on the passport photo page. If you've tried multiple times and it still isn't working, contact us via the in-app support chat and we'll help you resolve it.

My check is taking a long time to process — is that normal? Processing usually takes a short time, but occasionally it can take longer. If your check has been pending for more than 2 weeks, get in touch with our team through the in-app support chat so we can look into it.

I failed my RTW check — what happens now? It depends on why the check failed. In some cases, you may be able to resubmit your documents. Contact us via the in-app support chat and our team will explain the next steps based on your specific situation.