At pickup and delivery, you have 10 minutes to exchange parcels with your courier. If it takes longer, a fee will be charged to you.
These situations often lead to waiting time fees:
Loading or unloading heavy or large items
Spending time checking in and out of loading bays
Packages not being ready for pickup
Couriers waiting for access
So to avoid extra charges:
Check your ETA to know when the courier will arrive.
Prepare and label your parcels ahead of time.
If your building has a foyer, tell them about the parcel so the courier can get in.
If you're running late, contact your courier ASAP.
Double-check your address and provide correct contact info.
If you think you were unfairly charged for waiting time, drop us a message on Live Chat.
Additional charges per minute
Bicycles 22p
Cargo Bikes 24p
Motorcycles 26p
Cars 37p
Small Vans 42p
Large Vans 45p