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17 articles in this collection
Written by
Frazer Wood
How do I check my ETA?
Checking when your courier is due to arrive
Written by
Frazer Wood
Updated over a week ago
No couriers have accepted my job
Understanding why no couriers are accepting your job
Written by
Frazer Wood
Updated over a week ago
My courier doesn’t appear to be moving
Checking if there is an issue
Written by
Frazer Wood
Updated over a week ago
Tracking my courier
Tracking info
Written by
Frazer Wood
Updated over a week ago
My consignment has been damaged or lost
Customer complaints
Written by
Frazer Wood
Updated over a week ago
Claims
Customer complaints
Written by
Frazer Wood
Updated over a week ago
My courier was rude or threatening
Courier behaviour
Written by
Frazer Wood
Updated over a week ago
Refunds
About refunds
Written by
Frazer Wood
Updated over a week ago
My job arrived late
Job completed with delays
Written by
Frazer Wood
Updated over a week ago
My courier is running late
Live job running late
Written by
Frazer Wood
Updated over a week ago
Will my courier contact me if there is an issue?
Courier communication
Written by
Frazer Wood
Updated over a week ago
I can’t reach my courier
Courier not reachable
Written by
Frazer Wood
Updated over a week ago
Contacting your courier directly
Courier contact info
Written by
Frazer Wood
Updated over a week ago
Waiting time explained
Written by
Frazer Wood
Updated over a week ago
Editing live jobs
Amending information on an ongoing job
Written by
Frazer Wood
Updated over a week ago
Cancelling a job
How to and what happens when you cancel a booking
Written by
Frazer Wood
Updated over a week ago
How soon can a courier collect?
Understanding how soon we can collect your parcel
Written by
Frazer Wood
Updated over a week ago