Live Jobs

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17 articles in this collection
Written by Frazer Wood

How do I check my ETA?

Checking when your courier is due to arrive
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Written by Frazer Wood
Updated over a week ago

No couriers have accepted my job

Understanding why no couriers are accepting your job
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Written by Frazer Wood
Updated over a week ago

My courier doesn’t appear to be moving

Checking if there is an issue
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Written by Frazer Wood
Updated over a week ago

Tracking my courier

Tracking info
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Written by Frazer Wood
Updated over a week ago

My consignment has been damaged or lost

Customer complaints
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Written by Frazer Wood
Updated over a week ago

Claims

Customer complaints
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Written by Frazer Wood
Updated over a week ago

My courier was rude or threatening

Courier behaviour
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Written by Frazer Wood
Updated over a week ago

Refunds

About refunds
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Written by Frazer Wood
Updated over a week ago

My job arrived late

Job completed with delays
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Written by Frazer Wood
Updated over a week ago

My courier is running late

Live job running late
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Written by Frazer Wood
Updated over a week ago

Will my courier contact me if there is an issue?

Courier communication
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Written by Frazer Wood
Updated over a week ago

I can’t reach my courier

Courier not reachable
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Written by Frazer Wood
Updated over a week ago

Contacting your courier directly

Courier contact info
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Written by Frazer Wood
Updated over a week ago

Waiting time explained

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Written by Frazer Wood
Updated over a week ago

Editing live jobs

Amending information on an ongoing job
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Written by Frazer Wood
Updated over a week ago

Cancelling a job

How to and what happens when you cancel a booking
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Written by Frazer Wood
Updated over a week ago

How soon can a courier collect?

Understanding how soon we can collect your parcel
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Written by Frazer Wood
Updated over a week ago