Live Jobs

How do I check my ETA?

Checking when your courier is due to arrive

Written by Frazer Wood
Updated over a week ago

No couriers have accepted my job

Understanding why no couriers are accepting your job

Written by Frazer Wood
Updated over a week ago

My courier doesn’t appear to be moving

Checking if there is an issue

Written by Frazer Wood
Updated over a week ago

Tracking my courier

Tracking info

Written by Frazer Wood
Updated over a week ago

My consignment has been damaged or lost

Customer complaints

Written by Frazer Wood
Updated over a week ago

Claims

Customer complaints

Written by Frazer Wood
Updated over a week ago

My courier was rude or threatening

Courier behaviour

Written by Frazer Wood
Updated over a week ago

Refunds

About refunds

Written by Frazer Wood
Updated over a week ago

My job arrived late

Job completed with delays

Written by Frazer Wood
Updated over a week ago

My courier is running late

Live job running late

Written by Frazer Wood
Updated over a week ago

Will my courier contact me if there is an issue?

Courier communication

Written by Frazer Wood
Updated over a week ago

I can’t reach my courier

Courier not reachable

Written by Frazer Wood
Updated over a week ago

Contacting your courier directly

Courier contact info

Written by Frazer Wood
Updated over a week ago

Waiting time explained

Written by Frazer Wood
Updated over a week ago

Editing live jobs

Amending information on an ongoing job

Written by Frazer Wood
Updated over a week ago

Cancelling a job

How to and what happens when you cancel a booking

Written by Frazer Wood
Updated over a week ago

How soon can a courier collect?

Understanding how soon we can collect your parcel

Written by Frazer Wood
Updated over a week ago