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How do I check my ETA?
How do I check my ETA?

Checking when your courier is due to arrive

Frazer Wood avatar
Written by Frazer Wood
Updated over a week ago

Your ETA is an 'estimated time of arrival' for your package and helps you to know when to be ready for collection or delivery. There's a couple of ways to check your ETA:

Via the web app:

  • Find your live jobs under the 'Today' tab on the left hand menu

  • Select the job you'd like to track

  • You'll see your job details, a live tracking link on a map view, your ETA and courier details in case you need to get in touch with them

Via the link sent to your email:

  • Once your job has been accepted by a courier, we will email you a tracking link

  • Open the link to see your job details, a live tracking link on a map view, your ETA and courier details in case you need to get in touch with them

Why is my ETA changing?

Your ETA may fluctuate as couriers might pick up other collections and deliveries en route to you (unless you've booked our direct service).

However, they should still deliver within the delivery window set by you.

Share your tracking link:

  • During booking, add in your recipient's email address so that we can send them a tracking link once the job has been accepted

  • Or, you can simply copy the tracking link URL and send it to whoever might need it

Any questions? Drop us a message on Live Chat.

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