The clients

1. Asda

Asda is one of the UK’s largest supermarket chains. In 2021, Asda began their partnership with Gophr, giving customers access to their entire 30,000 grocery range for rapid, same day delivery. Asda x Gophr deliver orders direct from store to customer within 60 mins of pickup.

Question	Answer
Timeframe?	Delivery time of under 60 mins.
How far?	3 mile radius of each store.
How much does it pay?	Pay starts from £5.85.
Operating hours?	Mon-Sat: 8am-8pm Sun: reduced hours Busiest days: Friday, Saturday, Sunday
How many items?	Size of packages will vary per order Average 40 items per order. Orders may include any grocery, clothing or homeware items.

2. Co-op

Co-op is one of the UK's largest grocery shops. In 2020, Co-op partnered up with Gophr to offer a rapid delivery service.

Question	Answer
Timeframe?	Delivery time of under one hour.
How far?	Within a 3.5-mile radius of each store.
How much does it pay?	Pay starts from £4.80.
Operating hours?	Mon-Sun - 10am-8pm. Busiest days: Friday, Saturday Busiest hours: 12:00-14:00
How many items?	Av. order - 1-2 bags of shopping Max. order: 30 products (approx. 3 bags)

3. Screwfix

Screwfix is the UK's largest retailer for trade tools and supplies. Last year they launched Screwfix Sprint - a rapid delivery service, powered exclusively by Gophr.

Question	Answer
Timeframe?	Delivery time of under 60 mins.
How far?	Within a 3-mile radius of each store.
How much does it pay?	Pay varies based on the job distance. Car: starting from £5.5 Bike / Motorbike: starting from £4.4
Operating hours?	Mon-Sat: 7am-7.30pm Sun: 9am-4pm Busiest days: Mon, Tues Busiest hours: 9am-12pm
How many items?	Jiffy bag Small box32x23x26 - up to 12kg Large box 60x40x30 - up to 25kg

Delivery procedure

Review and accept the order(s)
Head to the pick up store
Click ‘ARRIVED AT LOCATION’ on all orders
Let the staff know you've arrived. Please be respectful of customers waiting. (If you need to wait for 10mins+ you’ll be paid waiting time - this will be closely monitored)
Give staff the order numbers for each order (e.g Job details > Show all)
When you have the packages mark them as ‘PICKED UP’
Deliver packages in the order recommended in the app - keep an eye on deadlines
At each delivery address, mark ‘ARRIVED AT LOCATION’ and hand over to the recipient.
You must ‘get proof of delivery’ & take a picture in-app. (DELIVERY DETAILS > DELIVERY CONSIGNMENT)
Here's how to take a great proof of delivery.

FAQs

Q: Going to be late?

A: Contact Gophr support then the customer and inform them of your estimated time arrival.

Pickup details > three dots

Delivery details > three dots

Job details > show all -> three dots

Q: Customer not in?

A: Call and text the customer. Try to wait up to 10 minutes. If no one is there to collect, contact Gophr support to arrange a return (you’ll be paid for the return journey)

*DON’T leave parcels unattended*

Q: Order refused by the customer?

A: Contact support for a return journey to be created. You will be paid for the return. Please note return prices may be different.

Tips & Additional Notes

Useful-to-have equipment	Thermal bag (must-have) Straps and securings Blankets Hi-vis vest
Presentation	Look professional and presentable Keep your vehicle clean Remove competitor branding
Behaviour	Be polite and patient with store staff and customers No smoking with goods in the vehicle

If you need a refresher on the app functions click on the button below.

Learn how to use the app here