⚠️ What to Do If Your Payment Fails

If your payment status shows as Failed, check the payment details and the reason provided in Thryve.

If the issue can be resolved on your end, Thryve will show the specific reason for the failure and what you need to do to fix it.

Common reasons for payment failure include:

Invalid account name or number
Your bank account name or account number may be incorrect.
Invalid beneficiary details
Some of the information provided for the payment recipient may be incorrect or incomplete.
Unable to process due to risk concerns
The payment could not be processed due to risk or security checks.

Please also check with your bank to make sure there are no restrictions or holds preventing the payment from being received, as some banks may temporarily hold or block incoming payments.

If you’re unable to resolve the issue or need further assistance, please contact our team.