Skip to main content
All CollectionsEmails & SMS
SMS 'On the Way' feature
SMS 'On the Way' feature
Chris avatar
Written by Chris
Updated over a week ago

Maximize your customer communication like never before, with our new SMS 'On the Way' feature. This feature will allow you to provide your customers with an accurate arrival time along with your current location, in real-time!

Note: You must have the SMS package enabled to utilize this feature. Click here to learn more about activating SMS text messaging. 

Here's how it works:

  1. Log in to your mobile app and open a job from your calendar.

  2. Tap your customer's initials in the lower left corner of your screen to open up the SMS window.

3. Select the 'On the Way' option.

4. Choose if you would like to include a link to your exact location and/or your exact arrival time. Then,  select 'Paste'. 

Note: This will provide an ETA based off your location in relation to your customer's service location. 

Click the icon to send your message to your customer.


6. If you choose to include a link to your location, your customer can select the link in their SMS message and view your location on a map.


And that's all there is to it! Soon, dropping the ball on customer communication will be a thing of the past! 

Did this answer your question?