Key Steps
1. Create a New Flow 0:40
Name the flow:
Post-Purchase Review Flow Item Count Example.Create the flow manually.
2. Set Trigger for the Flow 0:53
Use the
place-orderroadmap metric as the trigger.Optionally add filters if necessary, especially for B2B.
3. Add Time Delay 1:22
Set a time delay of 14 days (recommended).
A minimum delay of 7 days should be allowed to ensure customers receive their products.
4. Create Splits Based on Item Count 1:47
Use
trigger splitwith dimensionitem count.First split: If
item count = 1, send the first email.Second split: If
item count = 2, send the second email.Third split: If
item count > 2, send the final email.
5. Design the Email 4:01
Select a pre-designed template for the first email.
Next up: Design the email.
Cautionary Notes
Ensure that customers who have already left a review do not receive reminder emails.
Avoid creating too many splits to maintain a manageable and effective flow.
Tips for Efficiency
Regularly check the help centre for updates on dynamic content and best practices.
Common Questions
Can I customise the timing of review requests?
Yes. With Roadmap’s Klaviyo integration, you have complete control over when review request emails are sent. Simply use a 'time delay' within your flow to create the desired delay.
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