1. Name Your Flow 0:00
Start by naming your email flow.
Example name: "Post-Purchase Review Flow Single Email Example".
Choose to create it manually.
2. Select the Trigger 0:21
Choose the trigger for the flow.
Recommended trigger: "Place Order Roadmap".
This trigger is preferred over the Shopify option because it includes specific profile and event properties.
3. Create a Time Delay 1:04
Set a time delay for the email to be sent.
Common delay: 14 days.
This allows customers enough time to receive the product and provide an honest review.
4. Add Filters (Optional) 1:18
Consider adding filters to exclude certain audiences.
Example: Exclude B2B customers who order through your website.
5. Include Conditional Splits (Optional) 1:39
You can add conditional splits or trigger splits if necessary.
6. Design the Email Content 1:48
Use a dynamic table within the email.
This allows for individual product reviews if a customer orders multiple products.
Common Questions
Can I customise the timing of review requests?
Yes. With Roadmap’s Klaviyo integration, you have complete control over when review request emails are sent. Simply use a 'time delay' within your flow to create the desired delay.
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