Yes, your profile should be set to Public during the order delivery. If your account is currently set to Private, you can follow our visual tutorial on how to make it Public:
After selecting the service and package, you can find the tutorial by scrolling down the "Get Started" page on your phone or on the right side of your laptop screen.
! Ordering a service for a private profile will result in an automatic refund to your Graming Balance, which you can then use for all services. Please note that balance refunds typically occur within 10-30 minutes.