We track a few different metrics in Grayscale on the account level that you can see under this Reports tab. We measure 4 different metrics.

Cold Response Rate - is the percentage of people who respond to the very first text you send. This gives you an idea of how well texts are working for you. Depending on your industry, we like to say anything between 25 and 45% is very healthy. Most people fall in the 30% range. We think this is the hardest metric to get.

Cold Response Time- is the average amount of time it takes for candidates to respond to the very first text. “Mine is very low just because I am constantly responding to myself in trainings” The average response rate is about 50% and the average response time is about 10 minutes.

Messages sent - The total number of messages that have been sent out using Grayscale

Conversations - is the total number of unique conversations

We track all of those same metrics on the user level, across your team as you can see here. This report can be exported if you want up here. And then here, you can toggle between different times, all time, last 30 days, etc.

Here’s where you can manage your notifications, change your password, and add your personal phone number.

In Notification preferences, you can manage what, when, and how you are notified. You can toggle all of the options on/off based on your preferences.

Scheduling: Here’s where you can integrate your calendar for snippets. This only works with link based scheduling systems, like calendly.

Templates: And here’s where you can manage your templates, create new ones, edit, or remove them as well as share them with your team.