Grayscale's Auto-responder feature gives you peace of mind when you're out of office 🌴 or your work day has ended 🕠.
When you set your availability to Away, the auto-responder will reply to candidates on your behalf.
Want to set your first away message? Here's how:
Navigate to Settings in Grayscale
Click on Availability & Auto-responder Status
In the status drop-down menu, select Away
Craft your away message, keeping it under 160 characters. As a best practice, it's great to give details on when you expect to be back
Once you click Set Auto-responder, Grayscale will confirm that your Auto response is set
That's it! Your account will now have Away under your name in Grayscale in the top right to indicate that your auto response is on
Your auto-response will only go out to candidates that you're following, in conversations where you were the last outgoing sender, and it will be only be sent to the candidate at most once every 10 minutes -- even if they continually respond to the conversation.
Applying your Auto-Responder to Calls
To apply your away message to calls:
Navigate to Settings in Grayscale
Click on Availability & Auto-responder Status
In the status drop-down menu, select Away
Craft your away message, keeping it under 160 characters. As a best practice, it's great to give details on when you expect to be back
If you have Call Forwarding enabled, you can apply your auto-responder to any incoming calls you get by ensuring the Apply auto-responder to calls box is checked
Once you click Set Auto-responder, Grayscale will confirm that your Auto response is set
That's it! Your account will now have Away under your name in Grayscale in the top right to indicate that your auto response is on
To turn your Auto-responder off manually:
Navigate to Settings in Grayscale
Click on Availability & Auto-responder Status
Click Clear – Set online
Once you're Set online, Grayscale will confirm that you are no longer away
Your auto-responder will automatically be disabled when you start texting candidates again.
Sneak-Peek: Call forwarding with your away message!
When applying your away message to your inbound calls, candidates will hear a text-to-speech response if they attempt to call you while you're away 🎉
For example, my recruiter, Lydia, has set herself to Away in Grayscale with the following out of office message:
Hey there! Thanks for reaching out. I'm currently out of office and will return on Monday. I look forward to touching base then!
Here's what that sounds like when I try to call her:
Questions? Chat with us below!