Select Reports

Cold Response Rate - the percentage of people who respond to the very first text sent

Cold Response Time - the average amount of time it takes for candidates to respond to the very first text

Messages sent - the amount of messages that have been sent out using Grayscale

Conversations - the total number of unique conversations

Grayscale tracks all of these same metrics on the user level and across the entire team

You can filter metrics by clicking the down arrow next to "All Time" and using the drop down to filter by specific dates.

You can also filter user metrics by user and/or role

Use the drop down menu to sort by the following options, or customize the date range you are seeking

Note: In order to ensure consistency across timezones, report start times are at 12:00:00 am UTC, and end times are at 11:59:59 pm UTC of the selected date range. For help calculating UTC to local time, you can use an online converter tool, such as this UTC Time Zone Converter

Active (current users)

Disabled (former user)

All Statuses (both)

All roles (both admins and users)

Admins only

Users only

Status

Job

Event

Name of automation

Active (automation is live)

Disabled (automation is paused, not live)

All statuses (both)

All jobs

Specific job

All events

Stage Changed

Candidate Hired

Candidate Rejected

Candidate Hired or Rejected

Account Overview

User Metrics

Automation Metrics

Breakdown of bookings per type

Shows breakdown of all users' bookings per type

Shows your 1-1 event bookings

Shows your group event bookings

Shows all upcoming event registrations for all users

Navigate to Help Center via menu

Clicking on Help Center will take you directly to Grayscale’s web page

Search by topic, or browse articles

Pink Chat button - send a message to a Support Team Member who will respond quickly