Managing Payment & Billing Details

Go to GreenCastConnect.com or directly to Account Management
Once at GreenCastConnect.com, click Login at the top of the page, then choose Account Management from the dropdown menu (top-right)
Log in to your organization (must be an owner)
Here you can:
- Update your payment method (credit card, bank details, etc.).
- Download invoices for your records.
- Change billing contact information if necessary.
- Upgrade your Organization to Advanced or Pro + Spiio Soil Sensors

Subscription Changes & Renewal

If you upgrade your plan to the Advanced tier at GreenCastConnect.com, changes will take effect immediately after you close and refresh the app.
Subscriptions automatically renew unless manually canceled through the billing portal.
You can review the next billing date and plan details at any time.

Cancel Subscription

Visit GreenCastConnect.com, at the top right corner select Login → Account Management and select your organization:

Select Manage Your Subscription in your organization's homepage.
Next to your current subscription plan there will be an option to Cancel Subscription.
- Select Cancel Subscription.
Your subscription will be canceled, but is still available until the end of your billing period.
- If you change your mind, you can renew your subscription.

Need help?

Self-Service Support: Help Center & Live Chat

You can access help and support directly from within the GreenCast Connect app.

How to Access Support in the App

Open the GreenCast Connect app
Go to Settings
Select Customer Service

From there, you can browse the Help Center or start a chat with our support team.

Help Center

Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.

Help Center: https://intercom.help/greencast-connect/en

Live Chat

If you need additional assistance, the Help Center also includes a live chat option where you can connect with a support representative during business hours.