Self-Service Support: Help Center & Chat
Before reaching out, we recommend checking our Help Center for quick answers. It includes detailed guides, troubleshooting steps, and FAQs to help you resolve common issues on your own.
Live Chat: If you need additional help, our Help Center also features a chat option to connect with a support representative during business hours.
Contact Our Support Team
If you require further assistance, our support team is available during the following hours:
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM PST
Help Center: intercom.help/greencast-connect/en
When to Contact Support
Our team is available to assist with:
Billing inquiries (subscription changes, payment issues, etc.)
Technical troubleshooting (app performance, login issues, etc.)
Account management (user access, permissions, and settings)
Reporting issues with sensor data, analytics, or connectivity
For faster assistance, please include as much detail as possible in your request, such as error messages, screenshots, or steps you’ve already tried.