1. Initiate the Reset Process

Locate the green magnet activation tab and reattach it to the white magnetic section on the soil sensor.
Keep the activation tab in place for at least 30 seconds to properly initiate the reset.
This step ensures the device fully resets and is ready for operation.

2. Remove the Activation Tab

After waiting a minimum of 30 seconds, carefully detach the activation tab from the sensor.
Store the activation tab safely, as it is required for any future resets.

3. Allow the Sensor to Acclimate

After removing the activation tab, allow the sensor to stabilize by exposing it to open air for approximately 5 minutes.

Light Indicators & What They Mean

During this time, the sensor will display a series of light patterns:

Blue Light → Initial startup.
Blinking White Light → Sensor is calibrating.
Steady Green Light → Sensor is successfully connected.
Blinking Green Lights (1–8 flashes) → Indicates signal strength (more blinks = stronger signal).
No Light → The sensor is fully reset and ready to use.
Red or Magenta Blinking Light → Signifies an unsuccessful connection attempt.

4. Addressing Signal Issues

If the sensor displays a red or magenta light, it indicates a signal strength issue.

Troubleshooting Steps

Repeat the reset process up to two or three times to attempt resolution.
If the red light persists, relocate the sensor to a different position with better signal strength.
Try a Location Quality Test.
Ensure the sensor is not obstructed by objects or placed in an area with interference.

Final Tips

Keep the magnet activation tab for future resets.
Monitor the light indicators to check the sensor’s status.
Position the sensor in an optimal location to maintain a strong signal.

By following these steps, you can successfully reset your soil sensor and troubleshoot any connectivity issues.

Need Help?

Self-Service Support: Help Center & Live Chat

You can access help and support directly from within the GreenCast Connect app.

How to Access Support in the App

Open the GreenCast Connect app
Go to Settings
Select Customer Service

From there, you can browse the Help Center or start a chat with our support team.

Help Center

Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.

Help Center: https://intercom.help/greencast-connect/en

Live Chat

If you need additional assistance, the Help Center also includes a live chat option where you can connect with a support representative during business hours.