Groovio allows both students and studio staff to view detailed membership credit usage, including class usage by billing cycle. This guide covers how students can check their credits in the Groovio app and how studios can view credit usage per billing cycle from the admin side.
For Students (Groovio App)
Overview
Students can easily track their remaining credits and see how they've been used—perfect for managing class attendance and staying on top of their membership.
How to View Membership Credits and Usage
Open the Groovio App
Launch the app on your mobile device.Navigate to Your Memberships
Tap the Me button at the bottom.
Select the Memberships tab at the top.
Select the Correct Studio
If you belong to multiple studios, make sure the correct one is selected at the top of the screen.Check Remaining Credits
At the top of the page, you'll see:Your remaining credits (classes)
The total number of credits included in your membership
View Class Usage by Billing Cycle
Scroll down to the Billing Cycle section.
Use the drop-down to select a billing cycle (current or past).
You'll see a list of all classes/courses attended using that cycle's credits.
How credits are allocated: per billing cycle, not per week
Credits are allocated per billing cycle - this is not the same as reserving "one credit per calendar week." A membership grants a set number of credits for the whole cycle, and a student can use them at whatever pace they like within that cycle.
Worked example: if a membership has no weekly-limit validation, a student can spend several of the cycle's credits in a single week and fewer (or none) in another. Where the cycle boundary falls also affects how many credits remain in a given week, because a new cycle refreshes the allocation partway through a calendar week. So a student having more than one class in a week, or "running out" mid-week, does not by itself mean the count is wrong.
A weekly or per-cycle limit can also live on the individual student's purchased membership, not only on the membership template. If a limit needs to be checked or changed for one student, staff may need to view or edit it on that student's specific membership.
Changing the number of credits per cycle on a membership: Once anyone has purchased a membership, its number of class credits per payment (and related allocation settings) can't be edited in Manage Studio > Memberships — those fields are locked. To offer a different number of credits, Duplicate the membership, change the credits on the new copy, and move students across to it with an upgrade if needed.
FAQs
Q: Can I see past billing cycles and class usage?
Yes! Use the drop-down to select previous billing cycles and view history.
Q: What should I do if my credits look incorrect?
Please contact your studio directly for clarification.
Q: Can I purchase additional classes?
Yes—depending on your studio, you may be able to buy extra classes or upgrade your membership.
For Studios (Admin View)
Overview
Studio staff can now view how a student has used their credits in each billing cycle directly from the student's profile. This is ideal for support or billing queries.
How to View a Student's Billing Cycle Credit Usage
Go to the Student Profile
From the admin dashboard, search for and open the desired student's profile.Open the Memberships Tab
Click the Memberships tab in the profile view.View Credit Usage
Click the action button next to a membership.
Select View Credit Usage.
You'll see a list of classes the student used credits for within each billing cycle.
For further assistance, please contact Groovio Support.