HOW DO I CONTACT GYMSHARK SUPPORT?
We always aim to make your Gymshark experience as seamless as possible (pun intended), but we know you might need a hand now and then.
The quickest and easiest way to contact us is via our chat widget, located in the bottom right-hand corner of this page.
CHAT WIDGET- HOW IT WORK
Click the Home icon on the chat widget
Click 'Ask a question' or 'Send us a message'
Chat with our AI Agent to who will likely be able to solve your query
If needed, you’ll be connected with a human agent
Please start only one conversation at a time. Our team will be with you as soon as possible. Contacting us through multiple channels for the same issue can cause delays for you and others.
The chat widget is available 24/7, and all chats are handed over to real people if required.
EMAIL SUPPORT
If you prefer to email us, you can contact the team at support@gymshark.com.
To help us respond quickly, please include:
Your order number (e.g. #UK123456)
The email address used to place the order
A clear description of the issue
Any relevant images (if needed)
We aim to respond within 24 to 48 hours. During busy periods, it may take a little longer.
OTHER CONTACTS
Media and press enquiries: press@gymshark.com
WHY DON'T YOU HAVE A PHONE NUMBER?
Gymshark does not operate a call centre and we’re not set up to handle a high volume of phone calls. Our support is entirely online, just like how we started.
While you may occasionally receive automated updates, every conversation is managed by our friendly human team, available 24/7 via the chat widget.