Have you ever edited a habit's Start Date to a date in the past (e.g., changing it from October 1st to September 1st) to log your older progress, only to find that the data you add on the web app isn't showing up on your iPhone or iPad?
If you are logging progress for these "new" past dates on the web or desktop app, but that data remains blank on your iOS app, you have encountered a known issue.
This guide will explain why this is happening and provide a simple workaround.
Why Is This Happening?
This is a known issue related to how our back-end system processes data after a habit's start date has been manually edited. Our development team is aware of this data processing logic issue and is working hard to get a permanent fix released as soon as possible.
Of course. Here is a troubleshooting article to help users who encounter this specific data-syncing issue.
Solution: Use your iPhone/iPad to Check in
In the meantime, there is a simple and reliable workaround to ensure your data syncs correctly to all your devices.
The solution is to log the progress for those specific past dates using your iOS app (iPhone/iPad) instead of the web app.
Data that is logged for past dates from the iOS app will sync correctly and will appear on both your mobile device and your web/desktop app.
We understand this is not ideal and sincerely apologize for the extra step. We highly appreciate your patience and understanding while our team works on the permanent solution. Thank you!
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