Current Status: Known Technical Issue
Our development team has identified a synchronization hurdle involving the Google Health Connect SDK. This is the software bridge provided by Google that allows Habitify to communicate with your device's health data.
Specifically, there is a verified bug within the SDK that affects how certain data types (like steps) are shared with third-party apps. This bug can prevent Habitify from accurately "reading" or pulling your latest step count, even if the data appears correctly within the Health Connect app itself.
Tracking the Fix
Because this issue originates within Google's own software framework, a permanent fix requires an update from Google. You can monitor the official progress of this bug and see technical details on the Google Issue Tracker:
What Habitify is Doing
We are monitoring Google's developer updates closely. As soon as Google releases a patched version of the Health Connect SDK, our team will prioritize an app update to integrate the fix and restore seamless syncing for all Android users.
Temporary Workaround: Manual Logging
To ensure your streaks remain active and your progress is recorded while we wait for the Google update, we recommend the following steps:
Check your steps in Health Connect or your primary fitness app (like Google Fit or Samsung Health).
Open Habitify at the end of your day.
Manually log your total steps for the day to fulfill your habit goal.
Manual entries will still count toward your streaks and completion badges, ensuring your long-term progress is preserved until the automatic sync is restored.
Need further help? If you believe you are experiencing a different issue or if your other health data (like sleep or water) is also failing to sync, please reach out to our support team through the in-app chat in Settings > Chatbox / Chat with Support