Before You Delete Your Account
Please understand the following consequences before you request to delete your account:
Deletion is Permanent: Account deletion is irreversible. All of your habits, progress, streaks, notes, and other data will be permanently erased. This data cannot be recovered by you or our team once it is gone.
Subscriptions Are NOT Canceled: Deleting your Habitify account will not automatically cancel your Premium subscription. If you have an active subscription, you must cancel it separately through the Apple App Store or Google Play Store to avoid future charges.
Steps to Delete Your Account
If you have read the warnings above and wish to proceed, here is how to delete your account:
Using the iOS App
Open the Habitify app and go to the Settings tab, and tap on your Account Name / Profile at the very top of the screen.
Scroll down to the bottom, and tap on "Delete Account" option.
On the confirmation pop-up, tap "Delete Account" again.
Using the Android App
Open the Habitify app and go to the Settings tab, then tap on your Account Name / Profile at the very top of the screen.
Scroll down to the bottom to find the section labeled "Cautious Zone", then tap on "Delete" button of the "Delete Account" section.
A final confirmation screen will appear, explaining the permanent consequences again. To finalize the action, you will need to follow the on-screen instructions and tap the final Delete button.
Once confirmed, all your data will be permanently removed, and you will be logged out of the app.
Troubleshooting: "I cannot delete my account
If there is something wrong during the progress of your account deletion, our team will process your deletion request manually. Just follow these steps to notify us:
Open the Habitify app and go to the Settings tab.
Tap on the in-app support chatbox icon or section Chat with Support Team.
Send a simple, clear message, such as: "I would like to permanently delete my account" and leave us your email so we can update with you the result
Our support agent will receive your request and process the deletion for you, typically within 24 hours.
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If you have any questions in addition, please feel free to share with us in Settings > Send us a message or contact us at our email contact@habitify.me.
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