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FAQ: I need to download an old RAMS project but cannot access my account
FAQ: I need to download an old RAMS project but cannot access my account

If your subscription has expired, we can send you a PDF copy of your HandsHQ project - just contact us in the chat!

Michelle Kimbler avatar
Written by Michelle Kimbler
Updated over a year ago

Accessing your HandsHQ project after your subscription expires

Once your HandsHQ subscription has expired, you will no longer be able to access your account, including old projects.

If you want to download an existing RAMS or CPP project you've created in your HandsHQ account previously:

  • Contact us in the webchat below

  • Let us know the project you'd like to download (e.g. name, creation date)

  • We'll send you a PDF copy of your document

You do not need to reactivate your subscription if you just want to download a copy of an old project.


If you want to edit or create a new project, you need to log in to your account and reactive your subscription.

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