Why Do $0 Invoices Skip "Unpaid" and Go Straight to "Paid"?
Whenever you send a $0 invoice (either by marking it as sent or emailing it), it automatically moves from Draft to Paid, skipping the Unpaid status.
Why is it set up this way?
Keeps things clean – You won’t end up with a bunch of unpaid $0 invoices cluttering your records.
Prevents unnecessary late fees – The system applies late fees based on due dates, not invoice amounts. If a $0 invoice stayed in "Unpaid," late fees could be mistakenly added. By marking them as "Paid" automatically, this issue is avoided.
FAQs
What if the customer has no active services, but I want to send a $0 invoice as a reminder?
You can still create and send a balance-only invoice. However, it will still be updated to a "paid" status (no paid stamp will be applied to the invoice as no funds were applied to the invoice). If the customer has a portal account, they can see the invoice and pay the outstanding balance from there. We also recommend using Statements instead of balance-only invoices. Statements will soon be available in the portal.
I sent a $0 invoice but need to make changes. What do I do?
No worries! Just click the 3-dot menu next to the invoice and choose Revert to Draft. This lets you edit or delete the invoice as needed.
