There are two ways you can update, prorate and refund an invoice when a customer cancels mid cycle.

**Please note that at this time refunds cannot be issued in Hauler Hero, only notated**

First step is to adjust the service and add an end date.

Back to the Billing tab in the customer profile, you're going to move the payment to account credit.

Regenerate invoice

This will update the invoice to reflect the time of service and the total that reflects that time

Create a manual invoice in the amount of the refund for documentation

Start by creating a new invoice, manual

Edit invoice to add the refunded amount

Add an Invoice Fee in the amount of the refund (fee should be created first in pricing)

Mark as sent

Use the account credits to mark the invoices as paid

This will leave the account as $0 balance

First step is to adjust the service and add an end date.

Revert the entire payment

This will remove the payment history and put the invoice back in an unpaid state

Regenerate invoice

The invoice will reflect the changed service date and prorated amount

Now you can enter payment specific to the amount of unpaid invoice