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Remove On Request Service from customer profile

Updated this week

There are two options for removing an On Request service from a customers account. The first option is to deactivate the service leaving the Work Orders active. The second option is to remove the Work Orders as well as deactivating the service.


​Deactivating the service without removing Work Orders -

Select the service name to open the service details

Toggle the button OFF to deactivate the service

Save Changes

The service will change status to deactivated and will display in orange


If you have a scheduled work order that has not been started and the status is 'scheduled' you can remove the work order(s) before deactivating the On Request service.

Select the + icon to the right of the service

In the pop out calendar, select the date that has a scheduled Work Order (indicated with a blue dot) and select Remove Service

Then follow the steps as above

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