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Appointment Ticklers job aid

This overview details what Appointment Ticklers do, how to schedule them in Athena, and how it interacts with the Health Note Dashboard.

Updated over a week ago

Appointment Ticklers:

  • Help improve clinical outcomes and value-based care by keeping patients from falling through the cracks.

  • Save time and effort - ticklers are sent automatically, no manual follow-up needed!

Schedule the Appointment Tickler in Athena:

Step 1: Navigate to the patient’s Quickview

Step 2: Under the “Scheduling” dropdown, choose “Create Appointment Tickler”

Step 3: Add the desired appointment tickler (including Department, Provider, Appointment type, and Date) then click save

Resulting Interaction with the Health Note Dashboard:

The rest is automatic!

1. Health Note brings the Appointment Tickler into our Dashboard

2. Health Note sends instructions to the patient based on the desired workflow for each Appointment Tickler

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