Chatbot - Credit Card on File Function Overview
Step 1: Request to Add a Credit Card
In this screen the default message requires credit card on file. This message/behavior can be changed to not require the card but just ask for it.
If the patient chooses to have staff call them it will be up to the staff to follow up and get the credit card information.
Step 2: Patient Must have an Email
Athena requires the patient have an email in order to add a Credit Card on file. The email is used by Athena to send information related to the credit card on file.
Step 3: Credit Card Form
Prompt/form to add credit card information. Once successfully submitted a credit card on file will be present in the patient’s account in Athena.
Athena – Credit Card on File Limitations
Credit Card Form Error Messages
The Credit Card form will display several different error messages if there is a problem with completing submission of the patient's card information.
Missing Information Error: Card Declined Error:
Connection Error: