If you are having issues with your microphone on your computer, please follow these steps:
1) Check Your Browser Microphone Permission
All browsers
Go to the Health Note website
If a pop-up window appears asking for microphone permission, click Allow
If a pop-up does NOT appear, then, if available, click on the settings symbol in browser's URL bar. Turn on microphone permission.
If a pop-up does NOT appear, then follow the directions below based on your specific browser.
Chrome
Chrome
Settings > Privacy and security > Site settings > Microphone
Make sure Default behavior is Sites can ask to use your microphone
Under Customized behaviors, make sure Health Note has access to your microphone and is not blocked
Firefox
Firefox
Settings > Privacy & Security > Microphone
Click Settings to the right of Microphone
Make sure Health Note has access to your microphone and is not blocked
Microsoft Edge
Microsoft Edge
Settings > Cookies and Site Permissions > Microphone
Make sure to toggle on Ask before accessing
Make sure Health Note has access to your microphone and is not blocked
Safari
Safari
Settings > Websites > Microphone
Make sure Health Note has access to your microphone and is not blocked
2) Check Your Computer Sound Settings
macOS
macOS
Go to the Apple icon > System Settings > Sound > Input
Verify or select your microphone
Make sure input volume is in middle or higher
Speak and notice if the input level soundbar gets darker. If the soundbar shows activity, then the microphone is working
Windows 11
Windows 11
Go to Start icon > Settings > Sound > Input
Verify or select your microphone
If you have bluetooth microphone, select Add device
Click on > symbol to the right of your microphone
Make sure for Allow is set up for Audio
Speak and notice if the input volume bar is moving. If the bar is moving, the microphone is working
If the bar is not moving, click Start test
Windows 10
Windows 10
Go to Start icon > Settings > System > Sound > Input
Verify or select your microphone
Under Test your microphone, you’ll see a blue bar
Speak and notice if the blue bar is moving. If the blue bar is moving, the microphone is working
If the bar is not moving, click Troubleshoot to fix your microphone
3) Check Your Computer’s Browser Microphone Permissions
macOS
macOS
Go to the Apple icon > System Settings > Privacy & Security > Microphone
Allow your intended browser to access your microphone
Windows 11
Windows 11
Go to Start icon > Settings > Privacy & Security > Microphone
Allow your intended browser to access your microphone
Windows 10
Windows 10
Go to Start icon > Settings > Privacy > Microphone
Make sure the following sections are toggled on:
Allow access to the microphone on this device > click Change button
Allow apps to access your microphone
Allow desktop apps to access your microphone
Allow your intended browser to access your microphone
4) External Microphone Device (if applicable)
Make sure your external microphone is turned on
Check that the external device is charged, has batteries, or is plugged in correctly