Our new Service Booking feature gives pharmacies greater flexibility to customise and manage appointments. This initial release focuses on customisable content and forms part of a wider project to enhance the Services feature in Connect—soon enabling pharmacies to offer in-app payments, questionnaires, and other add-ons.
To create a new service in Connect, follow the steps below:
Open 'Services' in Connect. As a 'Group Pharmacy User' user, you will have access to 'Listed services' and 'Consultation rooms', as well as 'Categories' and 'Group services'.
To create a new service, follow the steps listed here.
In the 'Categories' tab, you can create new categories for you to categorise your services under.
Click 'Add new category' and then type the category name, select the position you would like it to be displayed, and upload an image.
Click 'Create category'.
When you add in your new services, you can then select your new category from the drop down.
Under the 'Group services' tab, you will have access to a list of all of the services you have added.
You can see how many branches have each service added, as well as how many of those have a schedule confirmed.
If you click on one of these services, you will then be able to see which branches have this service listed.
You will then have an additional tab of 'Pharmacies' rather than 'Schedule'.
From here, there are 5 different columns.
'Service added'. This will show you whether the service has been added to that branch. The green tick indicates that it has been added, the '+Add' indicates that it does not, and gives you the option to do so.
'Content set'. This indicates whether content has been added for this service and/or branch.
'Content synced'. This will show you which branches content is synched with what is added at group level. If the pharmacy changes their content, any changes made at group level will not apply to that branch.
'Schedule set'. This will show you whether the schedule has been set for each branch. Again, a green tick will indicate it has been set, and a red cross will indicate it has not. Please note: setting schedules for multiple branches will be coming in a later release.
'Visible in app'. This toggle indicates whether the service has been enabled or not.
Make sure to click 'Save' when making any changes.
If you have any questions about how to set up your services, content and schedules, please contact the support team on 01223 422 018, or email us at support@healthera.co.uk.