The process for enrolling Wellcare plans is unique from all of our other carriers – instead of using our standard enrollment flow, we use a streamlined and secure digital fax submission.

This isn’t a paper fax – your enrollment is submitted electronically, directly to Wellcare's digital inbox, processed just like any other application would be.

How it works:

You can enroll in the main plans for Wellcare. We'll add more plan types soon.

Before you start:

From our quoting tool, click Enroll on a WellCare non-SNP MAPD plan.

You'll land on our HealthSherpa designed Wellcare enrollment form.

Fill out and submit the form.

You’ll land on a Review page – but you're not done yet, so keep your client on the phone – they’ll need to sign right after you sign.

Check your email for a message from Dropbox Sign (it's similar to DocuSign):

Click the big blue “Review & Sign” button.

This will bring you to a PDF of Wellcare's paper application, automatically filled out with all of the information you entered on our enrollment form:

Follow these steps:

Your part is done – now the client will receive the link to sign.

Your client will receive an email and/or text message from Dropbox Sign within a few seconds. They should click the Review & Sign button in the email, or the link in the text message.

They'll land on the same filled out paper app PDF that you saw:

They should follow these steps:

✅ Then, the form is automatically sent to WellCare.

It will be processed and appear on your Wellcare broker portal in 3–5 business days.

Ideally, you can stay with the client until they've completed signing, but if not, you can always track the Status of the application on the client's enrollment record:

Here's how the Status updates:

At any time, you can click the "View application" link on the enrollment record to download the paper app PDF.

If you see an Email Bounced status, this means the client signature email couldn’t be delivered – usually because their email was misspelled. Since the client never received or signed it, this enrollment wasn’t submitted.

If you need to resubmit a Wellcare application for a client, just start a new one: open their quote, click Enroll on the plan, complete the form, and submit. The latest submission automatically replaces any previous applications for that client.

Our Wellcare process does not use Ready-to-sell (RTS) checks to gate access to enrollment forms like all of our other carriers do.

We do use NIPR checks to validate your state licensure before allowing you into an enrollment form. But it's your responsibility to ensure that you're appointed with Wellcare and have the proper certifications for the particular plan you're enrolling in.

Not sure of your Wellcare RTS status? See our guide showing how to check your RTS status in the Wellcare broker portal. Or ask your upline.

This can usually be solved just by refreshing the page.

This is a HIPAA-compliant tool for signing documents online, like DocuSign.

This usually means you've already signed the document. If you haven't, go back to your email from Dropbox Sign, and click the "Review & Sign" button again

It takes 5 to 7 business days for Wellcare to receive & process enrollments so that that display in your broker portal. To check on an enrollment sooner than that, after a few days from submitting the enrollment:

A few reasons why your enrollment may have processing delays with the carrier:

Check for emails from noreply@mail.hellosign.com. If you don't see it, check your Spam folder. If it's not there, make sure that your client's email is spelled right – if it the email is incorrect, you'll see Email Bounced.

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