This is where you’ll find any current issues impacting the platform.
Having an issue not shown here? Contact support at (855) 521-4984 or medicare-agents@healthsherpa.com – or try the AI chatbot below.
Current known issues
None
Fixed issues
August 25th: All plans "suppressed"
A small % of users were seeing all, or nearly all, plans show with the suppressed "Enroll externally" label, preventing enrollment. We believe this is affecting a subset of agents appointed with BCBS SC and BCBS NE. This was bug with our enrollment vendor Connecture, which they are urgently working on fixing.
Frequently asked questions
What is Connecture?
Connecture is the vendor we use for plan data and enrollment application forms. Some of the issues listed here are issues that they'll need to fix.
I don't see my issue listed here?
Contact agent support at (855) 521-4984 or medicare-agents@healthsherpa.com – or try the AI chat widget on this page.