This is where you’ll find any current issues impacting the platform.
Having an issue not shown here? Contact agent support at (855) 521-4984 or medicare-agents@healthsherpa.com – or try the AI chat widget on this page.
Enrollment
No known issues at this time.
Quoting
No known issues at this time.
Fixed issues
These are now fixed:
Issue | Description | Status |
NPN field | A handful of carriers' enrollment forms show the NPN field as blank and uneditable:  Don't worry! You never need to enter your NPN on the enrollment form – we automatically attach your NPN & Writing Number to each enrollment file on the backend. So just ignore this issue. | ✅ Connecture fixed this |
HRAs | Humana, Zing, Aetna HRAs weren't loading. | ✅ Fixed |
AWS outage | AWS internet hosting has been out off and on, on October 20th. This has affected most sites on the internet, including us, Medicare.gov, and beyond. | ✅ Amazon fixed this |
Frequently asked questions
What is Connecture?
Connecture is the vendor we use for plan data and enrollment application forms. Some of the issues listed here are issues that they'll need to fix.
I don't see my issue listed here?
Contact agent support at (855) 521-4984 or medicare-agents@healthsherpa.com – or try the AI chat widget on this page.