This is where you’ll find any current issues impacting the platform.

10/6 Some carriers, like Humana, still haven't loaded in their plan documents (Summary of Benefits PDFs, etc). We're told they're working on getting this finished soon. This issue also affects other broker platforms.

10/6 Some carriers have not yet loaded their Part B giveback data. Until they do, affected plans will appear, but won’t be identified as offering a Part B giveback. We expect all data to be loaded by 10/15. This issue also affects other broker platforms.

10/8 – Our eligibility tools may incorrectly show some Medicaid eligible Texas clients as Not Eligible. This is caused by a recent change in Texas Medicaid eligibility data, and we expect to deploy a fix on 10/12. Until then, don’t rely only on the eligibility check. Confirm your client’s Medicaid level directly and choose the most appropriate plan. This issue also affects other broker platforms.

At the start of each plan year, our plan data provider loads small regional carrier plans last. These usually arrive shortly after October 15th. If you don't see a regional carrier in the quoter yet, check back then. See that list of regional carriers.

At the moment, Wellcare is not supplying all commissionable/non-commissionable data to broker platforms. If you'd like to be sure of the commissionable status of a Wellcare plan, please check with Wellcare.

10/2 - Priority Health has not yet loaded 2027 Med Supp products

10/1 - At the end of some Aetna eSignature forms, the final disclosure checkbox (this) can't be selected. That's expected: it's optional and Aetna doesn't need it checked. Leave it unchecked and continue. Your client can check it, if they choose.

Fixed: We were seeing that some Anthem plans in Ohio are listing covered drugs as not covered – this is now fixed, drug statuses are showing as expected here.

Fixed: Many Aetna plans were linking only to Spanish docs (SOBs, EOCs, etc) – Aetna has now fixed this issue, docs are showing as expected now.

Fixed: On 10/1 from 5:00am–5:00pm EST, United premiums were not displaying correctly. This is now fixed. You will see corrected premiums now, and any quotes you shared during this time will also reflect corrected premiums

Fixed: Wellabe/Medico plans are now showing again in the MedSup Quoter. Previously, for some cases where guaranteed issue was set to true, they weren't appearing. Now they're appearing in all cases.

Fixed: In rare cases you may not see an added drug listed in the drug costs section of the Plan Detail or Plan Compare page – we'll now alert you to this with a banner message explaining the issue, and instructing you to delete and then re-add those drugs to fix the issue.

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Connecture is the vendor we use for plan data and enrollment application forms. Some of the issues listed here are issues that they'll need to fix.
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Contact agent support at (855) 521-4984 or medicare-agents@healthsherpa.com – or try the AI chat widget on this page.