Troubleshooting
Trouble shooting guides for customer support
6 articles
Issues installing the Hearsay Extractor application?This article explains how to troubleshoot installation issues on Mac and Windows computers.
How to Tell if Your Phone Can Connect to Your ComputerThis article shows how to check if your phone is properly connected to your Mac or PC.
How to Install DriversThis article shows how to install phone drivers on your Mac or PC if they didn’t install automatically.
How to reshare conversations (for Autoshare extractions)This article explains how to reshare conversations with your legal team if the upload process failed.
How to send a debug report to SupportThis guide explains how to send a debug report through the Hearsay Extractor to help Support troubleshoot an extraction.
Troubleshooting extraction errorsThis article provides additional troubleshooting guidance on how to resolve a specific error code.