We understand how frustrating it can be when your messages don’t send. Below are some common reasons for this issue and steps to resolve them:
1. Blocked Content
Our phone provider might block messages containing certain types of content, including:
Profanity: Curse words or offensive language.
Shortened URLs: Links that are too short.
Harassment: Threatening or abusive language.
Illegal Activities: References to unlawful acts.
Sensitive Topics: Words related to sex, hate, violence, and drugs.
Review your message to ensure it doesn’t include any blocked content.
2. Technical or Network Issues
If your message doesn’t contain blocked content, the issue may be technical or related to your network. Here’s how to troubleshoot:
Check Your Internet Connection: Ensure you have a stable Wi-Fi or cellular connection.
Restart the App: Close the M1 app completely and reopen it.
Update the App: Make sure you’re using the latest version of M1 by checking for updates in the App Store.
3. Text Limit During Trial
Trial users are limited to 15 messages total during the trial period. This limit ensures fair usage while trying M1’s features.
To unlock unlimited messaging and make the most of M1, you can upgrade to a full monthly or yearly subscription at any time.
4. Still Having Problems?
If you’ve reviewed your message and connection but still can’t send messages, please reach out to our Support team for assistance.
Note: If you’re not receiving text messages sent from your primary number to your M1 number, check out this article: Can I text myself?