At Heepsy, we strive to provide a seamless experience for our users. However, we understand that you might encounter some issues while using our platform. This guide will help you troubleshoot common problems and find quick solutions.
Troubleshooting Steps
Login issues
Check Credentials
Ensure that you are entering the correct email address and password.
Reset Password
Click on the "Forgot Password" link on the login page and follow the instructions to reset it.
Clear Browser Cache
Clear your browser’s cache and cookies to improve performance and resolve potential issues.
Feature or platform bugs
Ensure Browser Compatibility, Use a compatible browser. Heepsy works best with the latest versions of Chrome, Firefox, Safari, and Edge. Make sure your browser is up to date.
Check Internet Connection, Ensure you have a stable and fast internet connection.
Disable Browser Extensions, Disable any browser extensions that might be interfering with Heepsy’s performance.
Reset Filters, Reset all filters and try applying them again if search filters are not working correctly.
Check Input Fields, Ensure all required fields are filled out correctly when creating or editing campaigns.
Additional Support
If you encounter an issue not resolved here or need further assistance, our support team is ready to help. You can contact us through the following methods:
Live Chat: Use the live chat feature on our website for real-time assistance.