If your AI product model training appears paused, stuck, or hasn’t completed after a long time, here’s what to do:
1. Check your training type and timing
Fast Training usually completes in under 30 minutes
Extended Training can take up to 3 hours, especially during high-traffic periods
2. Wait first, then try again
Sometimes there’s just a delay. If it’s been more than 3 hours, try canceling and starting a new training.
3. Make sure your product images are high-quality
Upload at least 4–10 high-resolution product images
Use multiple angles, good lighting, and different backgrounds
Avoid blurry, low-res, or duplicate images
4. Credits are only used after successful training
If your training fails or gets stuck, we won’t charge you. If credits are deducted in error, we’ll fix it.
5. Still stuck? Contact us
If it’s been more than 3 hours and your training still won’t complete, please email us at support@helloatlas.io with:
Your store URL or account email
The product/model name
When you started training
A description of what happened
We’ll investigate and restart your training if needed.
Tip: Avoid trying to generate images from a paused model. Instead, cancel and retrain using new or improved images for better results.