Who this is for: Hosts (individual cleaners who complete Landing jobs) and Cleaning Company managers. If you manage a cleaning company, only you as the manager receive a PEX Card. Your workers do not get their own. If your company operates in more than one market, you receive one PEX Card per market.
What a PEX Card is
A PEX Card is a prepaid debit card that Landing loads with funds so you can buy items a job requires. PEX is the name of the card provider, not an abbreviation. Landing adds money to your PEX Card before you shop, so you don't need to spend your own money on job purchases.
When you can use your PEX Card
You can use your PEX Card only when Landing explicitly directs you to through the Landing Host App as part of a job.
Message Landing in the Host App before making any purchase with your PEX Card.
Buy only the items the job calls for. Don't buy cleaning kit items, laundry detergent, or personal items with your PEX Card.
Never use your PEX Card for personal purchases at any time.
How to activate your PEX Card
Landing activates your PEX Card for you. There is no way to activate it yourself in the Host App.
Take a photo of your PEX Card in good light, showing the full 16 digit card number clearly.
Send that photo to Landing in the Host App Chat and ask for your card to be activated.
Wait for Landing to confirm your PEX Card has been activated.
Do this before you claim a job that requires a purchase. Don't wait until you're at the register. Activation isn't instant, and you may not be able to pay.
How your PEX Card gets funded
Landing funds your PEX Card per job. How quickly the money arrives depends on whether the amount was approved in advance for that job.
Amounts approved in advance: funds are added immediately when you request them through the Landing Host App. See Loading Your PEX Card in the Host App for the steps.
Amounts that weren't approved in advance, or when you need more than the amount already approved: open a chat with Landing in the Host App and request the additional funds. Requests are reviewed before approval and usually take up to 30 minutes.
Uploading your receipt is required
After every PEX Card purchase you must upload a photo of your receipt into the Job, then send it to Landing in your chat. This is required, and missing it has escalating consequences.
Upload your receipt right after you check out, and make sure every part of it is clear and easy to read. Your receipt must show:
The purchase date
The store name
The store address
An itemized list of the items purchased, including the price of each item
The grand total paid, including taxes
The table below shows what happens each time a host fails to upload a PEX Card receipt:
Missed receipt upload | Consequence |
First | Warning |
Second | Strike |
Third | Removal from the platform |
If your PEX Card is declined
If your PEX Card is declined, what you do next depends on the decline reason. Report the reason to Landing in the Host App either way.
If your PEX Card was declined for insufficient funds, request additional funds in your chat with Landing. Requests are reviewed before approval and usually take up to 30 minutes.
If your PEX Card was declined for any other reason, work through these steps before contacting Landing:
Ask the cashier for the exact decline reason shown on their terminal.
Ask them to run your PEX Card again, or try a different checkout lane or card reader.
If your PEX Card still declines, message Landing with the store name, the purchase total, and the decline reason.