Who this is for: Hosts and Cleaning Companies who complete jobs on the Landing platform. If you manage a cleaning company, Landing sends one payout to you as the manager covering all jobs your company completed. Landing does not pay your workers individually.
How Landing pays you
Landing pays every host through Stripe, an online payment provider. Landing sends your payout to Stripe, and Stripe deposits it into the bank account you set up in your Landing Host App profile.
Stripe is the only platform Landing uses to pay hosts. Landing cannot pay you through any other service, and cannot pay you by cash, cheque, or transfer outside Stripe.
When you get paid
Landing pays out once a week, every Thursday. Each payout covers a pay week that runs from Sunday to Saturday, and Saturday has a cutoff of 12pm CST.
Jobs you complete from Sunday through Saturday 12pm CST are paid the following Thursday.
Jobs you complete after Saturday 12pm CST fall into the next pay week and are paid the Thursday after that.
For example, if you complete a job on Saturday at 10am CST, it is paid that coming Thursday. If you complete a job on Saturday at 2pm CST, it is paid on the Thursday of the following week.
Landing does not process early payments. Your payout cannot be released ahead of the scheduled Thursday.
Updating your bank account details
Your bank account details are held by Stripe, not by Landing. If you need to add or change the account your payouts go to, you must do it in Stripe yourself. Landing has no access to your Stripe banking information and cannot update it for you.
Stripe explains how to do this in Add a bank account for payouts.
Keep your details current, because a payout sent to an account that is closed or incorrect will fail.
If your payout is missing
If a payout does not arrive, or arrives without covering a job you completed, start a chat with Landing in the Host App. Include the details of each job that was not paid so Landing can trace it.
If your payment fails
If a payout fails because of a problem with your bank account or card details, Stripe does not retry it straight away. Stripe moves that payment to the following week, so it arrives with your next scheduled Thursday payout.
To avoid a failed payment happening again, correct your bank account details in Stripe before the next pay week closes.