We collect and use your personal information to enhance your experience and ensure smooth transactions related to wall and flooring panel purchases.
1. How We Use Your Information
Your personal information is collected and processed for the following purposes:
Account Management—Creating, verifying, and maintaining your customer account.
Order Processing—Managing purchases, tracking deliveries, and facilitating customer support.
Product Registration—Storing product details for warranty and service purposes.
Communication & Support—Responding to inquiries, providing updates, and handling service requests.
Security & Compliance—Preventing fraud, protecting your account, and ensuring legal compliance.
Website & Service Improvement—Enhancing website functionality and improving the customer experience.
Marketing (Opt-in Only)—Sending promotional materials if you have given explicit consent.
If you choose not to provide necessary personal information, certain services or transactions may not be possible.
2. Why We Use Your Information
We process your data based on:
Contractual Obligations—Required for processing orders and delivering services.
Legitimate Interests—Ensuring security, improving services, and preventing fraudulent activities.
Legal Compliance—Meeting tax, financial, and regulatory requirements.
3. Where We Store Your Information
Your data may be securely stored and processed in multiple locations, including:
Cloud-Based Servers in the United States & Other Global Locations
Trusted third-party service providers that assist with secure transactions and logistics.
We ensure compliance with data protection regulations and apply EU Standard Contractual Clauses for any data transfers outside the EEA.
4. Managing Your Personal Information
You can access, update, or request deletion of your personal data through:
Your Online Account— Log in to update account details.
Please reach out to our customer support team at support@thepanelhub.com for assistance.
Unsubscribe Link—Found in any marketing emails you receive.
Your Data Rights Include:
✔ Requesting correction of inaccurate data.
✔ Deleting your personal information (unless legally required to retain it).
✔ Transferring your data to another service provider.
✔ Restricting or objecting to data processing.
5. Data Privacy & Security—Frequently Asked Questions
Who can I contact for privacy concerns?
For any privacy-related inquiries, contact our Data Protection Officer (DPO) at support@thepanelhub.com.
How long is my personal information stored?
We retain data only as long as required for business, legal, or regulatory purposes. If a deletion request is made, we securely erase your data unless legal obligations require us to retain it.
Can I delete my account and all associated data?
Yes, you can request full data deletion by emailing our support team. Nonetheless, for legal compliance, some transaction records might be retained.
Is my data shared with third parties?
We do not sell personal data. Information is only shared with trusted service providers (such as payment processors and shipping carriers) to facilitate orders and improve services.
How is my personal information protected?
We use encryption, access controls, and regular security audits to protect your data from unauthorized access, misuse, or breaches.