This Privacy Policy outlines the types of information collected, how it is used, and your rights regarding your personal data when using our services related to wall and flooring panels.
1. Information Covered by This Privacy Policy
We collect different types of information to improve our services and provide a seamless experience. This includes:
A. Personal Information
Personal information refers to data that can be used to identify you, either directly or indirectly. This may include:
Name
Address
Email address
Phone number
Any identification number (e.g., order ID)
Location data
B. Aggregated & Anonymized Information
Aggregated Information: Data combined from multiple users but still identifiable until anonymized.
Anonymized Information: Data that cannot be traced back to individual users (e.g., website analytics, material sample requests).
C. Children's Personal Information
Our website is not intended for children under 16 years old, and we do not knowingly collect their data.
If such information is found, it will be deleted immediately. Please email us at support@thepanelhub.com if you think we may have collected information from a child under the age of sixteen.
2. What Information Do We Collect?
A. Account & Customer Support Data
We collect data when you:
Register an account on our website
Contact customer support via phone, email, or live chat
Place an order or request a return
Subscribe to promotions or newsletters
Search for a product or interact with the website
Request a material sample (Swatch Request)
Participate in surveys or promotions
Personal Information You Provide:
Name
Address
Email
Phone number
Any data required for order processing, delivery, or customer support inquiries
Payment Information:
Payments are securely processed via third-party payment providers (e.g., PayPal, Stripe).
We do not store credit card details.
For PayPal’s privacy policy, visit PayPal Privacy Policy.
B. Device & Technical Information
When you visit our website, we automatically collect:
IP address
Browser type & version
Time zone & language preferences
Operating system & device information
Website activity (e.g., pages viewed, interactions with product configurators, material sample requests)
3. Cookies & Tracking Technologies
We use cookies to improve website functionality and enhance your browsing experience.
A. What Are Cookies?
Cookies are small text files stored on your device to remember your preferences and website interactions.
B. Types of Cookies We Use
Strictly Necessary Cookies—Required for essential website functions, such as login and checkout.
Analytical/Performance Cookies—Help track visitor behavior and improve website performance (e.g., Google Analytics).
Functionality Cookies—Store user preferences for a customized browsing experience.
C. Opting Out of Tracking
To disable Google Analytics tracking, visit Google Analytics Opt-Out.
To learn more about cookies, visit All About Cookies.
D. Video & Ad Tracking
We may collect data on how users interact with product videos, ads, or interactive content to optimize the shopping experience.
4. Information from Third-Party Sources
We receive additional data from trusted third-party service providers, including:
Business partners & subcontractors (technical, payment, and delivery services)
Advertising & analytics providers (e.g., Google Analytics)
Search engines & fraud prevention agencies
This information helps us:
Improve service quality and customer support
Provide a seamless shopping experience
Detect and prevent fraudulent transactions